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  • Elevating Business Efficiency, Exceeding Expectations

    We commit to transform challenges into opportunities and deliver beyond what is expected.

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  • Our Commitment, Your Success.

    With our expertise, we ensure success and growth for your business. Gaining global reach with our 361 degrees promise of service.

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  • Navigating Challenges, Creating Opportunities

    Welsend also offers job opportunities and provides work-life balance to employees.

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  • Global Solutions for Business Success

    Innovating for Business Success Through Collaborative Solutions on a Worldwide Scale.

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At Welsend Global Services, we elevate efficiency and exceed expectations with tailored solutions that unlock growth.
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Welsend by Numbers
300 +
Clients served
16 k
Employees
31
years in service
250 M
Interactions a year
60 +
Delivery Centers
We offer versatile solutions for
engaging your customers
Industries
Excelling across diverse industries, streamlining operations, and delivering exceptional value.

  • E-commerce

    Streamline your e-commerce operations with our comprehensive solutions to help you increase sales and improve customer experience.

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  • Healthcare

    Our comprehensive range of services can help you deliver quality care, increase patient satisfaction and improve operational efficiency.

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  • Technology

    We can help you navigate the ever-changing tech landscape to overcome technology challenges, streamline operations, and drive innovation.

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  • Finance

    Our financial expertise lets you easily optimize your financial operations and enhance customer satisfaction and business growth.

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  • Retail

    Our all-inclusive retail solutions assist you in driving sales, enhancing customer experience, and thriving in the competitive marketplace.

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  • Telecommunications

    From telemarketing to customer service, our extensive offerings help you deliver a superior customer experience in the dynamic telecommunications industry.

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  • Manufacturing

    We assist you in streamlining supply chains, improving processes, and utilizing technology to stay ahead in the fast-paced manufacturing industry.

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  • Education – English Tutoring

    We provide efficient, high-quality English education solutions with state-of-the-art infrastructure and comprehensive management systems.

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  • Travel and Hospitality

    We help businesses in the travel and hospitality industry deliver exceptional service and maximize guest satisfaction and customer loyalty.

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  • Automotive

    Our automotive solutions range from technical assistance to lead generation, increasing customer satisfaction and sales growth.

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The Welsend Promise:
  • 361° Service

    In a world where ‘360° service’ is seen as encompassing all aspects of customer interaction, we ask – what if we could offer you more? What if we could step beyond the traditional boundaries and deliver an experience that truly sets us apart?

    That’s where our 361° Degree Service comes in. It symbolizes our commitment to continuous improvement, to striving for that extra degree of effort in all we do. It’s about anticipating your needs, even before they arise. It’s about not just solving problems, but preventing them.

    This approach allows us to look beyond the complete circle of customer interactions, to identify and implement innovative solutions that drive business growth and customer satisfaction. We listen, learn, and adapt, providing services that are tailored to your unique needs and always seeking to exceed your expectations.

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  • We aim to go beyond your expectations

    In the realm of call center services, “meeting expectations” has become the accepted standard. But at Welsend, we challenge this norm. We don’t just aim to meet your expectations, we strive to go beyond them.

    “Go Beyond Your Expectations” is more than just a slogan to us – it is our core philosophy. It embodies our unwavering commitment to surpass what is anticipated or predicted, to deliver an unparalleled level of service that truly stands out.

    It’s about foreseeing your needs, not merely responding to them. It’s about proactively addressing challenges, not just solving them when they occur. It’s about delivering solutions that not only resolve issues but preemptively mitigate them, ensuring seamless, uninterrupted service.

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    We adhere to the highest global standards for
    all aspects of running contact centers.
    Powered by State-of-the Art Industry Technologies
    The Welsend Experience

    “We really appreciate the accountability of Welsend team from their ops to top management.”

    Qingqing Zhai, Operations Manager, Air China

    “Welsend has been diligent and impeccable with their deliveries both in quality and efficiency. They have also been effective problem solvers in critical situations. Notably, they have driven KPIs for their platform in a commendable manner.”

    Yuan Sun, VP, E-commerce Company

    “These are a team of lovely, tireless, brave, patient, and passionate agents!”

    Sigang Wang, Operations Lead, Government Hotline Team
    Discover Your Future at Welsend Global Services!

    With a commitment to excellence in the BPO industry, we invite you to explore a future filled with growth, innovation, and success. Join us on a journey where your potential knows no bounds.

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    Have Questions?
    Connect with Us

    Feel free to reach out to us for any inquiries or support you may require. We’re dedicated to providing exceptional service and ensuring your business needs are met. Contact us today, and let’s work together to achieve success!

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