In 1993, Welsend was founded, marking the beginning of its journey as a paging service provider. Recognizing the evolving needs of the industry, Welsend underwent a transformative shift in 2004.
With a sharp focus on Contact Center Services, the company embraced its role as a dedicated BPO service provider. This pivotal change was initiated at the inaugural delivery site located in Weifang, Shandong province, China.
Welsend’s unwavering dedication to client satisfaction and continuous improvement fueled its growth and garnered recognition within the BPO industry.
The company was acknowledged by both clients and industry peers, acquiring various certificates and prestigious awards.
By 2022, Welsend had expanded its presence extensively across China. The company solidified its foothold in the competitive landscape with a network of 60 delivery sites spread across 22 cities in 8 diverse provinces. The Welsend team grew exponentially, comprising over 14,000+ dedicated individuals who propelled the company’s vision forward.
Welsend’s comprehensive customer engagement solutions gained widespread acceptance among China’s leading companies across a wide spectrum of industries. Notably, Internet-based services, manufacturing, financial services, and tourism sectors embraced Welsend’s offerings.
Welsend proved itself as a formidable contender against established international BPO suppliers, forging significant partnerships with globally recognized brands. These collaborations further reinforced the company’s standing within the industry.
Welsend’s unwavering commitment to customer experience management earned recognition in the Everest Group Customer Experience Management (CXM) in APAC PEAK Matrix® Assessment 2022. The company achieved the status of “Aspirant,” affirming its dedication to delivering exceptional customer experiences.
In a momentous leap towards global expansion, Welsend founded Welsend Global Services Inc. in 2023. Headquartered in the vibrant heart of Taguig City, Metro Manila, Philippines, this strategic move positioned the company to bring its impactful solutions to the global stage.
your expectations
In the realm of call center services, ‘meeting expectations’ has become the accepted standard. But at Welsend, we challenge this norm. We don’t just aim to meet your expectations, we strive to go beyond them.
‘Go Beyond Your Expectations’ is more than just a slogan to us – it is our core philosophy. It embodies our unwavering commitment to surpass what is anticipated or predicted, to deliver an unparalleled level of service that truly stands out.
It’s about foreseeing your needs, not merely responding to them. It’s about proactively addressing challenges, not just solving them when they occur.
It’s about delivering solutions that not only resolve issues but preemptively mitigate them, ensuring seamless, uninterrupted service.
Teamwork: Collaboration is in our DNA. We believe in the strength of a united team working towards common goals.
Innovation: Embrace your creativity and drive change. We encourage fresh ideas and new approaches to solving challenges.
Growth: Your success is our success. We invest in your development, providing the training and resources you need to thrive in your career.