Industry Updates
Welsend Recognized as a Major Contender and Star Performer in Everest Group’s CXM Services PEAK Matrix® Assessment – APAC (2024)
APAC CXM market saw moderate growth, driven by omnichannel adoption, generative AI, and cloud solutions. Key sectors like travel, healthcare, and e-commerce fueled demand for advanced digital CX. Providers are innovating through AI-driven solutions and strategic partnerships