Welsend Global Services | Business Process Outsourcing

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus venenatis, enim a accumsan placerat, nisi augue  lacus, vel auctor quam. Nam et est vehicula, rutrum risus et, suscipit justo. In tortor ante, luctus vel congue a, convallis ac ante.

Nullam rutrum, dolor et commodo cursus, neque sem iaculis enim, afeugiat metus, et tincidunt purus eros id tellus. Integer convallis odio id diam sodales rhoncus.

Proin eget varius ligula, gravida volutpat nisi. In at tristique quam, non ultrices quam. Suspendisse ut lectus gravida, commodo neque a, pretium sem. Suspendisse potenti. Nunc vestibulum est eget dictum tincidunt. Duis et diam porttitor, tristique nisl vitae, ullamcorper ligula. 

An accomgilsted leader in China’s BPO industry. Ama brings a wealth of experience and practical knowledge to her role as CEO of che Weisand Group. Her expertise scans across numerous aspens of managing a large scale enterprise group including Busimess and operadions management, HiR management for services cucsourding, customer relacionstip management, and empioyee lifecide management.

Over the past seven years, Anna has steered the Welsend Group to achieve exponential growth. Especially the BPO branch of the group has not only emerged as an industry leader in the Chinese market but also gained recognition in the APAC region. This is evident in its recognition in the Everest Group Customer Experience Management (CXM) in APAC PEAK Matrix® Assessment 2022.

Anna is a certified coordinator of COPC and a member of the prestigious China CCO 100.

Contact center operations and BPO specialist, with considerable influence across the Asia-Pacific region. His 20+ years’ experience in the industry spans operations, consulting, and vendor management at prominent firms like Concentrix, Teleperformance, Deloitte, and Microsoft. Now spearheading Welsend’s overseas development, Robin is committed to propelling Welsend Global Services toward a top-tier BPO provider in the international market.

Robin holds Bachelor of Science and Master of Economics degrees; he is also a PhD Candidate in Global Studies.

Aica has significantly contributed to the growth of BPO and shared services companies in operations and support roles. Her diverse international experience encompasses HR, legal, accounting, and finance sectors with leading multinationals like Deutsche Bank, JPMorgan, and Citibank. As an effective leader, she oversees HR and administrative functions at Welsend Global Services, driving strategy, innovation, and client value.

Aica holds a Bachelor’s Degree in Business Economies and a juris Doctor degree, and is a member of the integrated Bar of the Philippines.

Jason is a seasoned leader with a 15-year track record in BPO operations, focusing on call center management. He has expertly navigated roles from Business Process Specialist to Operations Manager, driving major accounts and managing over 3,000 agents.

Known for enhancing performance metrics, executing VOC analytics, and leading seamless transitions of new programs,
Jason blends his technical acumen from a Bachelor’s in Computer Science and Engineering with business insights from an MBA.