Welsend Global Services | Business Process Outsourcing

As a Customer Service Representative, you will be the primary point of contact for our customers. Your responsibilities include addressing inquiries, resolving issues, and providing exceptional service via various channels such as phone, email, and chat. Collaborating with internal teams, you will ensure a positive customer experience, maintain accurate records, and contribute to the continuous improvement of our customer service processes. Exceptional communication and problem-solving skills are essential for success in this role.

• Acquire new customers by cold calling, networking, and using various social media platforms (Direct to Consumer).
• Sell SaaS Product (Streaming) subscription plans to both existing and new consumers.
• Ability to sell bulk/multiple subscription plans to new customers, and long-term subscription plans to existing customers to increase revenues.
• Build rapport and establish long-term relationships with customers, understand the nature of businesses and marketing needs.
• Effective management of CRM campaigns across multiple platforms.
• Accurately report progress through weekly sales reports, forecast revenue projections, manage sales cycle pipeline, including providing feedback on market development.
• Achieve and surpass individual revenue targets across the group.
• Achieve the activity output targets agreed upon with the company.

• At least one (1) year of proven and successful track record for SaaS solutions.
• Excellent customer service skills to understand a customer’s needs and tailor a relevant pitch.
• Excellent written and verbal English communication skills, with a typing speed of at least 60 WPM.
• High levels of professionalism with strong attention to detail.
• Should possess good interpersonal skills and be comfortable speaking with a diverse range of clients.
• Should have the ability to work under deadline pressure and be willing to put in extra hours if needed for assignments.
• Must be punctual and willing to learn from colleagues, including gaining knowledge from clients and customers.
• Must demonstrate a high degree of integrity when handling sensitive information.
• Resilience to always go the extra mile to close the deal.

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance since day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion