Welsend Global Services | Business Process Outsourcing

This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.

• Significant experience (8+ years) in call center operations management, preferably in the technical, after-sales, and customer engagement services industry.
• Demonstrated expertise in leading and motivating teams, including managing retention.
• Strong problem-solving and decision-making skills, with the ability to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Proficient in data analysis and performance management, with a focus on continuous improvement.
• Holds Lean Six Sigma Certification.
• Exhibits a high degree of integrity when handling sensitive information.
• A Bachelor’s degree or equivalent in a relevant field.

• Willing to work in McKinley, Taguig (office-based)
• Full time position
• Shifting schedule (day and night shift coverage)
• Can start immediately