Logistics – Customer Service Representative
Taguig, Metro Manila, Philippines
Job Type
Full-time
Experience Level
1-2 years
On-site/remote
On-site
Schedule
Night Shift
Duties and Responsibilities
- Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
- Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.
- Maintain records of customer interactions, process customer accounts, and file documents.
Qualifications
- Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.
- Proficient in computer operating systems and Office software.
- Excellent English Communication Skills: Fluent in both spoken and written English
- Strong multitasking, prioritization, and time management skills.
- At least 1 year experience in a customer service role, preferably in a BPO.
Work Setup
- Willing to work in McKinley, Taguig City (office-based)
- Full time position, Night Shift (Shift Schedule)
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Can start immediately