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Author: Welsend Admin

Inclusive Leadership: Nurturing Diversity in the Philippine BPO Industry

In the vibrant landscape of the Business Process Outsourcing (BPO) industry in the Philippines, inclusive leadership stands as a key driver of success. As the sector continues to thrive and evolve, leaders are recognizing the significance of fostering an inclusive workplace that celebrates the rich tapestry of diversity among team members.

The BPO industry in the Philippines is renowned for its diverse workforce, drawing talent from various regions, cultures, and backgrounds. Inclusive leadership in this context is not just an ethical imperative but a strategic necessity. Leaders need to understand and appreciate the unique perspectives that each team member brings to the table.

Beyond its ethical dimensions, inclusive leadership in the BPO industry makes solid business sense. Diverse teams bring a variety of skills, ideas, and approaches, contributing to innovation and problem-solving. Inclusive workplaces also tend to have higher levels of employee engagement, retention, and overall satisfaction, which are critical factors in an industry where human capital is a key asset.

Strategies for Embracing Diversity:

1. Develop a Culture of Inclusion:

Inclusive leaders actively work towards creating a culture where every team member feels valued and respected.

2. Encourage Open Communication:

Communication is the cornerstone of inclusive leadership. Leaders in the BPO industry should encourage open dialogue, ensuring that team members feel comfortable expressing their unique perspectives and ideas without fear of judgment.

3. Offer Diversity Training:

Investing in diversity and inclusion training can help leaders and team members develop a deeper understanding of different cultures, backgrounds, and perspectives. This not only promotes empathy but also equips the workforce with the skills to navigate a diverse environment effectively.

4. Establish Inclusive Policies:

Inclusive leaders go beyond rhetoric; they actively implement policies that support diversity. This includes fair hiring practices, equal opportunities for growth, and creating a workplace that accommodates various needs and preferences.

Benefits of Inclusive Leadership in the BPO Sector:

a. Improved Creativity and Innovation:

Diverse teams foster creativity and innovation by bringing a wealth of experiences and ideas to the table.

b. Enriched Employee Engagement:

Inclusive leadership cultivates trust and engagement, fostering a positive and collaborative workplace culture.

c. Better Problem-Solving:

In a diverse team, different perspectives and approaches to problem-solving can lead to more comprehensive and effective solutions.

Inclusive leadership in the Filipino BPO industry is not just a moral obligation; it is a strategic imperative. By actively embracing and celebrating the diversity within their teams, BPO leaders can create workplaces that are not only ethically sound but also more innovative, engaging, and ultimately successful in the dynamic landscape of the outsourcing industry. As the industry continues to evolve, inclusive leadership will play a pivotal role in shaping a future where diversity is not just acknowledged but embraced as a source of strength and competitive advantage.

Upskilling the BPO Workforce: Addressing the Skills Gap in the Philippines

The call for upskilling has emerged as a strategic response to the ever-evolving demands of the sector. BPO companies that have embraced this trend recognize the profound impact it has on both individual employees and the overall organizational performance.

As we delve into the essence of upskilling, it becomes evident that it is not merely a transient trend but a fundamental necessity. The BPO sector, often at the forefront of technological integration, faces the dual challenge of staying competitive in the global market and ensuring the professional growth of its workforce. Automation, artificial intelligence, and data analytics are reshaping the nature of tasks within the BPO industry. Employees who embrace continuous learning and upskilling find themselves better equipped to navigate this technological terrain. Rather than fearing displacement, they become architects of their professional destiny, adapting to new tools and methodologies.

Furthermore, upskilling is not just about acquiring technical know-how; it encompasses a broader spectrum of skills. Soft skills, critical thinking, problem-solving, and adaptability are becoming equally crucial in a landscape that values multidimensional competency. BPO companies are increasingly recognizing that a holistic approach to upskilling, addressing both technical and soft skills, cultivates a workforce that is not just proficient but also agile in the face of change.

Moreover, upskilling aligns with the broader goals of employee retention and job satisfaction. Companies that invest in the continuous development of their workforce send a clear message — they value their employees as assets and are committed to nurturing their growth. This commitment, in turn, fosters a positive work culture where employees feel empowered and motivated, contributing to increased job satisfaction and a lower attrition rate.

In conclusion, the winds of change blowing through the BPO industry bring with them the imperative for upskilling. As technology continues to advance, companies that embrace this trend are not just adapting to change but actively shaping their future. The journey towards perfection, as Churchill suggests, involves a commitment to change often, and in the realm of BPO, upskilling stands as a beacon guiding both companies and employees towards excellence in an ever-evolving landscape.

Welsend Expands Its Footprint with the New Office in the Philippines

Welsend Global Services, a leading provider of cutting-edge technology solutions, is embarking on an exciting new chapter in its growth story by establishing a new office in the Philippines. With an impressive track record of delivering innovative services and solutions to clients worldwide, Welsend’s expansion into the Philippines signifies the company’s commitment to enhancing its global presence and tapping into the rich talent pool available in the country.

The Philippines: A Thriving Hub for Business Process Outsourcing

Known for its highly skilled workforce, English proficiency, and favorable business environment, the Philippines has become a preferred destination for companies seeking to establish their presence in the Asia-Pacific region. The country has gained recognition as a prominent hub for business process outsourcing (BPO), providing a wide range of services such as customer support, technical support, data entry, software development, and more.

By opening an office in the Philippines, Welsend Global Services aims to leverage the country’s vibrant BPO industry and tap into the talented professionals who are well-versed in the latest technologies and possess a strong work ethic. The expansion allows Welsend to enhance its service capabilities, extend its reach to new markets, and deliver exceptional value to its clients.

Driving Economic Growth and Job Creation

Welsend’s decision to establish an office in the Philippines reflects the company’s commitment to fostering economic growth and job creation. The BPO sector has been instrumental in the Philippine economy, providing employment opportunities to millions of Filipinos and contributing significantly to the country’s GDP.

The opening of Welsend’s new office will create a positive impact by generating employment opportunities for local professionals, allowing them to develop their skills and contribute to the growth of the technology sector. Additionally, the expansion will foster knowledge transfer and promote collaboration between Welsend’s global teams and the local workforce, creating a mutually beneficial environment.

Accessing a Diverse Talent Pool

One of the key advantages of the Philippines as a business destination is its diverse and highly skilled talent pool. Filipino professionals have gained a reputation for their technical proficiency, adaptability, and strong work ethic. The country’s education system focuses on producing graduates who are well-prepared for the demands of the global job market.

Welsend recognizes the immense potential of the Filipino workforce and aims to harness this talent pool to drive its innovative solutions forward. By establishing an office in the Philippines, the company can tap into a diverse range of expertise, including software development, artificial intelligence, data analytics, and more. This strategic move will undoubtedly strengthen Welsend’s capabilities and enhance its ability to deliver high-quality services to clients across various industries.

The decision of Welsend Global Services to establish an office in the Philippines marks a significant milestone in the company’s growth trajectory. By expanding into this vibrant business destination, Welsend aims to leverage the country’s robust BPO industry, tap into the talented local workforce, and enhance its service capabilities. This move not only benefits Welsend but also contributes to the economic development of the Philippines by creating employment opportunities and fostering collaboration between global and local teams.

As Welsend embarks on this new venture, it is poised to make a lasting impact in the Philippines while continuing to provide innovative technology solutions to clients worldwide. With its dedication to excellence and a commitment to nurturing talent, Welsend Global Services is well-positioned to thrive in its expansion and shape the future of the technology industry in the Philippines.

BPO Services: Empowering Filipinos with Employment Opportunities

Business Process Outsourcing (BPO) services have emerged as a powerful catalyst for economic growth and employment generation in the Philippines. Over the past two decades, the country has witnessed a remarkable surge in the BPO sector, creating a multitude of employment opportunities for Filipinos. This article explores how BPO services have played a transformative role in empowering Filipino workers and contributing to the country’s economic development.

The Rise of the BPO Industry in the Philippines

The Philippines has become a global leader in the BPO industry, attracting numerous multinational companies seeking to outsource their non-core business processes. This sector encompasses a wide range of services, including customer support, technical support, data entry, finance and accounting, healthcare services, digital marketing, and more.

Employment Opportunities for a Young, Talented Workforce

One of the significant advantages of the BPO industry is its ability to provide meaningful employment opportunities for the country’s large and talented workforce. With a young and highly educated population, Filipinos possess the necessary skills, language proficiency, and adaptability to excel in the BPO sector.

BPO companies have set up operations in various cities across the Philippines, creating jobs in both urban and rural areas. This expansion has been instrumental in addressing unemployment issues, especially among fresh graduates and young professionals. It has also contributed to reducing the brain drain, as skilled individuals now have the option to find rewarding careers within the country.

Skills Development and Industry Exposure

Working in the BPO industry offers Filipinos more than just a job; it provides them with valuable skills and exposure to international business practices. BPO companies prioritize the training and development of their employees, equipping them with the necessary technical skills, communication abilities, and industry-specific knowledge.

Through comprehensive training programs, employees gain proficiency in various software applications, customer service best practices, and other specialized areas. This not only enhances their employability within the BPO sector but also equips them with transferable skills that can be applied to other industries, fostering long-term career growth and professional advancement.

Economic Boost and Regional Development

The growth of the BPO sector has had a significant impact on the Philippine economy, contributing to its overall growth and development. The sector has consistently been one of the top revenue generators, attracting foreign direct investment and boosting the country’s GDP.

Moreover, BPO companies have been instrumental in driving regional development by establishing operations in cities outside the capital, Manila. This expansion has created employment opportunities in previously underserved areas, stimulating economic growth, and reducing regional disparities.

The BPO Industry’s Social Impact

Beyond economic benefits, the BPO industry has had a profound social impact on Filipino workers and their families. Stable employment in the BPO sector has enabled individuals to provide for their families, improve their standard of living, and pursue higher education or professional development.

Additionally, the industry has empowered women by offering flexible working hours, equal opportunities for career advancement, and the chance to balance work and family responsibilities. This has been instrumental in promoting gender equality in the workplace and society as a whole.

The growth of the BPO industry in the Philippines has brought about a transformative change in the employment landscape, providing Filipinos with access to meaningful and sustainable job opportunities. Through comprehensive training programs, exposure to global business practices, and economic empowerment, the BPO sector has played a pivotal role in shaping the lives of countless individuals and contributing to the country’s overall economic development.

As the industry continues to evolve and expand, it is crucial to nurture the talent pool, invest in skill development, and foster innovation to ensure its sustained growth and impact. By leveraging the power of BPO services, the Philippines can further solidify its position as a global leader in the industry while uplifting its workforce and driving inclusive economic progress.

Wealth, Wisdom and Happiness: Life Strategies of 40 Global Investors

本系列文章主要基于Make It Stick(中文版名为《认知天性》)一书和心理学、神经科学领域相关经典书籍和文章,为立志成为终身学习者的各位介绍学习(包括各种知识/技能/运动)和记忆相关的核心科学概念具体实践策略

Make It Stick的三位作者包括Henry L. Roediger III和Mark A. McDaniel两位在学习和记忆领域深耕几十年,学术成就卓著的认知心理学家和作家Peter C. Brown。本书英文版副标题为the science of successful learning,直译过来意思是成功学习的科学,反映了该书作者的根本出发点:向大家介绍有实证研究支持的学习理论,基于近年来的多项认知心理学领域的实证研究为大家提炼出一套完整的运用科学研究已经证明的有效原则进行高效学习的系统理论和方法,同时也否定了许多已被广泛接受和采用的错误学习理念和学习方式。无论你处在哪一个人生阶段,是在校学生还是已经进入社会工作甚至已经退休,阅读本系列文章都将会极大地改变你对学习和记忆的认识。在理解相关科学原理的基础上抛弃过去错误的学习观念和习惯,将此书中介绍的方法用于实践将会显著提高你在所有领域/学科的学习表现,帮助你成为高效的终身学习者。
作者注:本系列文章源于对《认知天性》英文原版Make It Stick以及其他提及的其他相关书籍/文章等材料,基于个人理解和偏好部分措辞和中文版译者的表达会有不同。

第一篇 们为什么要考试

测验效应 (又名检索-联系效应) Testing effect (retrieval-practice effect)

1 什么是测验效应





基于测验效应的学习策略——风险小测验(low-stake quiz)细化(elaboration)




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   *This article is courtesy of Silent Light

The Value of English


英文不仅仅是国际语言,更是一种完全不同的思维方式和视角。借用美国计算机科学家、图灵奖得主Alan Kay的说法,“新视角抵得上80点智商(Perspective is worth 80 IQ points)” , 这才是英文的真正价值。
















0. 看:看自己熟悉的或情节比较简单的美剧


议用图文词典,比如韦氏图解词典/Merriam-Webster Visual Dictionary——图胜千文



  1. 听:听简单的英语播客或有声书




  • ESLPod(English as a Second Language Podcast)这是南加州大学Jeff McQuillan博士负责编辑制作的播客,有科学研究证实其有效性,极受欢迎。另一个是Everybody ESL


  • The Knowledge Project主持人Shane Parrish获得达利欧等大佬重视的博客作者和投资人,主要分享各路豪杰的学习、成长与智慧
  • Tim Ferriss Show美国排名第一的商业类播客,采访各路顶尖人物
  • Master of Scale硅谷人脉之王、领英创始人Reid Hoffman 讲创业和增长策略
  • Starting Greatness硅谷投资人Mike Maples Jr硬核创投系列
  • Econtalk经济学类
  • Talks at Google
  • How I built this
  • Wisdom from the top
  • The next big idea
  • The science of success



对于中高阶学习者,强烈推荐集结纳瓦尔推特风暴的两本书:The Almanack of Naval Ravikant(中文版《纳瓦尔宝典》), How to get rich without getting lucky(中文版《如何不靠运气创富》)。这两本书的主题是如何学习、成长、创业和投资以获得幸福——健康的体魄、冷静的头脑、有爱的家庭,行文用词简易但言近旨远,逻辑井然,被称为互联网时代的《穷查理宝典》。这两本书同时也是英文写作的典范。















软件功能强大,有三个不同级别(初级、中级和高级),超过200个写作课题(task),再加上商业写作和练习写作“Just for fun”。 当在线写作完毕,或者离线写作上传,人工智能系统会立即给出反馈,指出文档中潜在的错误,还会依据欧洲语言标准CEFR打分,评估作品的水准在六个级别A1/2、B1/2、C1/2 中的哪一级。



  • Academic English: Writing SpecializationCoursera术写作课:
  • Writing in Sciences,斯坦福大学科学写作:
  • The Harvard Writing Project,哈佛大学写作指南:
  • Online Writing LabOWL-普渡大学写作指南,最为完善,OWL面向大学生,但同时亦适用于学习英文写作的外国初高中生:

附一 著名作家Scott Adams(呆伯特系列创作人)的三分钟极简写作指

The Day You Became A Better Writer

I went from being a bad writer to a good writer after taking a one-day course in “business writing.” I couldn’t believe how simple it was. I’ll tell you the main tricks here so you don’t have to waste a day in class.

Business writing is about clarity and persuasion. The main technique is keeping things simple. Simple writing is persuasive. A good argument in five sentences will sway more people than a brilliant argument in a hundred sentences. Don’t fight it.

Simple means getting rid of extra words. Don’t write, “He was very happy” when you can write “He was happy.” You think the word “very” adds something. It doesn’t. Prune your sentences.

Humor writing is a lot like business writing. It needs to be simple. The main difference is in the choice of words. For humor, don’t say “drink” when you can say “swill”.

Your first sentence needs to grab the reader. Go back and read my first sentence to this post. I rewrote it a dozen times. It makes you curious. That’s the key.

Write short sentences. Avoid putting multiple thoughts in one sentence. Readers aren’t as smart as you’d think.

Learn how brains organize ideas. Readers comprehend “the boy hit the ball” quicker than “the ball was hit by the boy.” Both sentences mean the same, but it’s easier to imagine the object (the boy) before the action (the hitting). All brains work that way. (Notice I didn’t say, “That is the way all brains work”?)

That’s it. You just learned 80% of the rules of good writing. You’re welcome.

附二 五种基本句型






V(predicate verb)–谓语动词


O(direct object)—直接宾语

o(indirect object)—间接宾语




1.   S+V+P  (S +Link V) 系表结构  


They are our teachers. (他们是我们的老师。)

The boy is smart.(男孩很聪明。)

2.   S+ V 主谓结构


Great minds think alike. (英雄所见略同。) 

3.   S+V+O  主谓宾结构  


The girl expressed her wish. (那个女孩子表达了她的愿望。)

Small things amuse small minds. (小人无大志。) 

4.  S+V+o+O  主谓双宾语结构   (双宾语——同为名词)


The teacher told the students his history. (老师给学生们讲他的经历。) 

She gave me a book. (她给了我一本书。)

5.  S+V+O+C  主谓宾+宾补结构  (宾语补足语通常由名词或形容词充当,补足其状态)

We found the hall full. (我们发现礼堂坐满了。)

You made me a hero. (你让我成了英雄。)


并列句:You are a boy, and I am a girl.


  • 状语从句:I am not feeling well, because I caught a bad cold.
  • 定语从句:I like the book very much, which you bought yesterday.
  • 宾语从句:I think that you are right about this issue.





I think you are right (我认为你是对的) vs. I thought you were right (我原以为你是对的——现在不这样认为)。


*This article is courtesy of Silent Light